Job TitleRequirements:IT work experience in data telecommunications and multi-platform environments (3-5 years); Experience with moves adds and changes, fault isolation and resolution, and end-user support; Experience in telecom systems, dial plans, switching architecture, telephony, and wiring; Experience with network monitoring tools, including Splunk, Spectrum, and ArcSight; Experience with State of Florida's government business practices; WAN experience; Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.Responsibilities include but are not limited to the following: Responsible for engineering and/or analytical tasks and activities associated with areas within the telecommunications function (e.g., network design, engineering, implementation, diagnostics, or operations/user support); Monitor the operation of telecom network systems. Perform complex tasks relating to telecom network operations, installation, and/or maintenance for local, off-site, and/or remote locations; Perform the configuration, deployment, testing, maintenance, monitoring, and troubleshooting of telecommunications network components to provide a secure, high-performance network; Provide quality assurance and testing of transmission mediums and infrastructure components; Serve as technical specialist/lead on a functional basis, for the resolution of complex network problems; Provide technical support and maintenance for existing and new telecommunications services; Work on moderate to complex projects as a team member; Support the Bureau of Engineering in the utilization of network monitoring tools for MyFloridNet-2 (Spectrum, Splunk, ArcSight as examples); Understand Department requirements under section 282.703, Florida Statutes; Understand how to maintain the confidentiality of records in accordance with Chapter 119, Florida Statutes, and Department policy; May lead the team and coach more junior technical staff.