Optomi, in partnership with a leading energy and utilities company, is seeking a Telecom Analyst I to support wireless telecommunications services across the enterprise.
This role will focus on wireless service provisioning, carrier coordination, telecom inventory management, and billing accuracy. The ideal candidate has experience working with wireless voice and data services, managing carrier relationships, and coordinating service requests from installation through disconnect.
Position Summary
The Telecom Analyst I will support the procurement, provisioning, tracking, and management of wireless telecommunications services. This individual will coordinate with external carriers, vendors, telecom engineers, and internal customers to ensure services are delivered accurately and efficiently.
What the right candidate will enjoy:
- Working with wireless telecommunications and carrier services.
- Collaborating with telecom engineers, radio engineers, and external vendors.
- Managing wireless services and supporting telecom asset lifecycle activities.
- Identifying opportunities to improve processes and service delivery.
What type of experience does the right candidate have:
- Bachelor's degree or 4 years of equivalent professional experience.
- At least 3 years of telecommunications experience, preferably in wireless or cellular provisioning.
- Experience supporting wireless voice and data services.
- Experience working with telecom carriers, vendors, and carrier portals.
- Knowledge of 4G, LTE, 5G, IP addressing, and SIM management.
- Familiarity with wireless identifiers, including ESN, IMEI, MEID, and MDN.
- Strong communication, customer service, troubleshooting, and organizational skills.
- Experience managing telecom assets, circuits, contracts, and inventory.
What are the responsibilities:
- Process wireless service requests, including new installations, service changes, and disconnects.
- Coordinate with wireless carriers and vendors to procure and provision services.
- Track service orders, resolve issues, and escalate carrier-related delays.
- Communicate service delivery updates to customers, technicians, and engineers.
- Maintain accurate telecom inventory and circuit management records.
- Audit wireless inventory and telecom billing for accuracy.
- Support wireless asset lifecycle management.
- Identify process improvements and assist with the adoption of new telecom technologies.
Telecom Wireless Services Provisioner in Charlotte at Optomi
This position is listed as contract and onsite. It was posted 4 days ago.