Telecom Wireless Services Provisioner

Telecom Wireless Services Provisioner (Hybrid - Charlotte, NC)

Optomi, in partnership with a leading enterprise energy provider, is seeking a Telecom Wireless Services Provider for their Charlotte, NC location! This position will support the organization's wireless telecommunications services, focusing on wireless provisioning, carrier management, and service delivery across the enterprise. The ideal candidate will have experience coordinating wireless voice and data services, working directly with telecom carriers, managing service requests, and maintaining accurate telecom inventories. This individual will play an important role in ensuring wireless services are properly provisioned, tracked, and maintained while supporting internal customers, telecom engineers, and external vendors. The right candidate will enjoy working for a large organization with the opportunity to make an impact on telecom operations from day one!

What the right candidate will enjoy!

• The opportunity to support wireless telecommunications operations for a leading enterprise energy provider!
• The ability to work alongside telecom engineers, radio engineers, and external carrier partners in a collaborative environment.
• The opportunity to make an impact through wireless service provisioning, carrier management, and process improvements across the organization!

Experience of the right candidate:

• Bachelor's degree or 4 years of equivalent professional experience.
• 3+ years of experience in telecommunications, preferably including wireless or cellular service provisioning.
• Experience supporting wireless voice and data services, including new service activations, changes, and disconnects.
• Experience working directly with telecommunications carriers, vendors, and carrier portals to coordinate service requests and resolve issues.
• Working knowledge of wireless technologies, including 4G, LTE, and 5G networks.
• Understanding of IP addressing, SIM management, and wireless identifiers such as ESN, IMEI, MEID, and MDN.
• Experience managing telecom assets, service orders, circuits, contracts, and inventory.
• Strong communication and customer service skills, with the ability to coordinate across technical teams, vendors, and internal customers.
• Excellent attention to detail, organization, troubleshooting, and problem-solving abilities.
• Ability to manage multiple service requests, follow established processes, and proactively escalate issues when needed.
• Familiarity with ServiceNow, Jira, or telecom expense management (TEM) platforms such as Rivermine is a plus.
• Experience with telecom billing, invoice reconciliation, and asset lifecycle management is a plus.
• Familiarity with AI-powered tools and prompt engineering is a plus.

Responsibilities of the right candidate:

• Process wireless telecommunications service requests, including new installations, service changes, and disconnects.
• Coordinate with wireless carriers and external vendors to procure and provision voice and data services.
• Manage and track wireless service orders from initial request through completion, ensuring services are delivered accurately and on time.
• Monitor carrier requests, identify service delivery delays, troubleshoot provisioning issues, and escalate outstanding items as needed.
• Communicate service status, updates, and potential delays to internal customers, technicians, engineers, and other stakeholders.
• Maintain accurate telecom inventories, service records, and circuit management systems.
• Audit wireless asset inventories to ensure accuracy and alignment with active services.
• Assist with telecom billing reviews, invoice reconciliation, and identifying potential billing discrepancies.
• Support wireless asset lifecycle management, including provisioning, changes, tracking, and disconnects.
• Work closely with Telecom Engineers, Radio Engineers, internal business customers, and external carriers to support enterprise wireless services.
• Identify opportunities to improve provisioning workflows, service delivery processes, and inventory management.
• Assist with the evaluation and adoption of new telecom technologies, tools, and processes.
• Demonstrate initiative, strong follow-through, and a willingness to seek guidance and collaborate with the team when needed.