Telecom Voice EngineerMy client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.Location -- RemoteTechnical Skills PrimaryDeep expertise in Genesys Cloud architecture call routing and telephony integrationsDemonstrated experience in MA voice system integrations and migrationsStrong knowledge of SIP QoS VLANs and cloud telephony solutionsFamiliarity with Microsoft Teams Phone System Direct Routing SBC management and Cisco VoIP CUCM solutionsExperience with contact center analytics and reporting toolsKnowledge of hybrid telephony environments and cloud migration strategiesCertifications such as Genesys Cloud Certified Professional GCPGC or Microsoft Teams Voice Engineer ExpertFamiliarity with regulatory compliance for voice systems eg E911ResponsibilitiesLead the assessment design and deployment of Genesys Cloud platforms during MA activitiesEvaluate legacy contact center infrastructures and recommend integration or migration strategiesConfigure and optimize Genesys Cloud applications routing and workforce management systemsManage and integrate telephony solutions with SIP trunks and cloud infrastructureDevelop and implement call flow designs and routing strategies for operational continuityServe as backup support for Microsoft Teams Phone System and Cisco Unified Communications Manager CUCMAssist with integration of hybrid communication environments as neededCollaborate with IT network and security teams to ensure Genesys Cloud integration aligns with broader infrastructureProvide technical expertise and training to internal stakeholders during MA projectsTechnical Skills Secondary Nice to haveProject management and organizational skillsCollaboration with vendors and service providers to address system issuesSoft SkillsExcellent analytical and problemsolving skillsStrong verbal and written communication abilitiesDisclaimer: E-Solutions Inc.
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