Seeking a Telecom Analyst with 3 5 years of enterprise voice/unified communications experience to support VoIP, Avaya, and Microsoft Teams Voice environments.
Key Responsibilities:
Monitor ticket queues and provide incident/troubleshooting support.
Manage moves, adds, changes, user provisioning, and phone installations.
Support VoIP/UC systems, SIP technologies, and E911 administration.
Maintain phone number inventory, telecom records, and system documentation.
Coordinate with telecom vendors/carriers and support project initiatives.
Analyze support trends and recommend process improvements.
Provide end-user training and customer-focused technical support.
Occasional early mornings and weekends may be required.
Telecom Analyst in Milwaukee at Talent Groups
This position is listed as full time and onsite. It was posted 3 weeks ago.