We are a rapidly growing software technology company that still embodies a small start‑up culture. Our primary customers are global custody banks, asset servicers and institutional asset managers. We are hiring a Boston‑based, collaborative, tech‑savvy DevOps Engineer to be responsible for monitoring, troubleshooting, supporting ongoing development efforts, and improving the company’s production services.
What will you do?
- Analyze customer problems, identify root causes, and prioritize and dispatch support flow (including escalation management).
- Take full ownership of Production service including deploying new releases/hotfixes to production and monitoring.
- Handle technical escalations, troubleshooting, and resolving complex technical issues beyond Tier 1 level support.
- Triage bugs, quickly identifying and prioritizing bugs, and working with developers to resolve them.
- Maintain comprehensive product and support process knowledge.
- Support customer integration and 3rd party tools.
- Monitor the performance of the organization’s technology infrastructure.
- Automate tasks and processes related to software delivery (Pipelines).
- Ensure compliance with industry regulations.
- Collaborate effectively with other teams within the organization (R&D, CS, Tier1).
Requirements
- Experience in supporting SaaS applications as DevOps or TechOps support.
- Experience with DevOps tools and technologies, including:
- 3y proven experience with Kubernetes & Docker.
- 3y proven experience with AWS/Azure in a production environment, scripting languages (Bash/Python).
- Experience with databases such as Kafka, Spark, Cassandra, ElasticSearch, and Redis.
- Extensive experience with CI systems (Azure DevOps advantage) and Git.
- Experience with at least 1 IaC language such as AWS CDK, CloudFormation, Azure Bicep.
- Experience with CI/CD pipeline automation.
- Demonstrated ability to adapt, context switch and cope with operational challenges.
- Being result‑driven, demonstrating problem‑solving abilities and analytical skills.
- Minimum 3 days a week onsite in our Boston office on the 128 beltway.
- Employment authorization in the US is required (no VISA sponsorship).