Technology Support Associate

Supporting a dynamic team, the full-time T3 Technology Support Associate I will provide exceptional customer service and technical support to internal and external customers in a hybrid work environment, ensuring timely and accurate responses to inquiries across multiple channels. Key responsibilities Deliver excellent customer service by responding to inquiries via phone, chat, and email in a professional manner Establish and maintain professional relationships with customers and co-workers while managing support requests effectively Utilize product knowledge to troubleshoot the T3 Platform and recommend appropriate solutions to customer issues Required qualifications High school diploma required; Associate's Degree or higher preferred Minimum of 3 years of experience in a customer service role, ideally in a contact center or multi-channel communication environment Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive Demonstrated ability to multi-task and manage time effectively in a fast-paced environment Strong organizational skills with a focus on attention to detail and accuracy