Technology Support Associate

To support a growing team, the full-time T3 Technology Support Associate I will provide exceptional service and support to internal and external customers in a remote and hybrid environment, handling inquiries through multiple channels while maintaining professional relationships. Key responsibilities Provide excellent customer service by responding to inquiries via telephone, chat, and email in a timely and professional manner Utilize product knowledge to offer effective technical support and troubleshoot the T3 Platform for customer inquiries Establish and maintain professional working relationships with customers and co-workers while managing time effectively to meet service standards Required qualifications High school diploma required; Associate's Degree or higher preferred At least 3 years of experience in a customer service role, preferably in a contact center or multi-channel communication environment Working knowledge of G-Suite applications, including Gmail, Google Docs, Sheets, and Drive A passion for helping others and providing exceptional service Strong organizational skills with the ability to multi-task and adapt to changing environments