Technology AnalystFoley & Lardner LLP's Milwaukee office is currently looking for a Technology Analyst to join our team! The Analyst will use troubleshooting skills to aid in the operational support of law firm technologies. The right candidate will regularly interact with attorneys and business professionals within the Milwaukee office and are responsible for client service and support.
They will also be responsible for maintaining and supporting department and firm-wide goals, which are focused heavily on providing the best technical customer service in the legal industry.ResponsibilitiesDay-to-day support for the technology environmentPerforms routine maintenance and repair of computers, printers, and peripheralsSets up and configures AV equipment in support of scheduled meetingsInstalls software, hardware, and other equipmentUpdates service records and help desk ticketsTests and documents solutions in the help desk knowledge-baseAdministers telephone and voice-mail systems including adds, moves, and changesRacks network servers and UPS components as neededResponds to written and verbal requests for technical advice and supportDocumentation duties may include how-to and training materials, daily status reports, architecture and design diagrams and moreParticipation in regular team meetings to review action plans, issues, customer service topics, and project activitiesOccasional travel to other Foley offices may be required (less than 5-10%)This position may require occasional after-hours work to be performedQualificationsHigh School Diploma or equivalent requiredPrior experience supporting technology for end users working in a network environment strongly preferredPrior experience setting up computers, printers, and installing and configuring software preferredPrior exposure to a help desk ticketing system, virus containment, and occasional interactions with third party service providers are desirableTechnical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, Microsoft Desktop Support Technician preferredPrior law firm experience preferred #LI-OnsiteIn support of transparency and equity in the workplace, Foley provides salary ranges for all positions. The figures below represent the full compensation range of this position. The actual offered amount will be between the range minimum and midpoint based on the following factors: education, experience, geographic market, and internal pay equity at Foley.
Milwaukee - $58,100 to $81,300