Technology Support Analyst IIAre you looking for a growth opportunity for a reputable company with a positive work environment?Our client is looking for a Technology Support Analyst II to join their team. Please contact us today to discuss this opportunity!Job Responsibilities:Technical Support: Assist with diagnosing and resolving hardware, software, and network issues for end-users, ensuring efficient and timely resolutions.Device Management: Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.Ticket Management: Log, track, and resolve service requests and incidents using the organization's ticketing system, ensuring clear communication and timely updates.Escalations: Collaborate with the first-line support team, escalating unresolved or complex issues to the Technology Support Lead or other specialized teams.Proactive Problem Solving: Identify recurring technical issues, providing recommendations for long-term solutions and improvements.End-User Education: Assist with training sessions to help users improve efficiency and reduce common technical problems.Documentation: Maintain and update user-friendly documentation for common issues, solutions, and IT procedures.Team Collaboration: Work closely with the Technology Support Lead and other IT staff to improve service delivery and enhance the overall support experience.Requirements:High school diploma or equivalent is required, and an associate's degree or technical certification is preferredMinimum of 2 years of experience in technical support roles, with hands-on experience in hardware and software troubleshootingMust be familiar with Windows and macOS operating systems, Microsoft Office Suite, and common productivity applicationsStrong customer service skills, with the ability to communicate effectively with end-users of varying technical levelsBasic understanding of networking concepts and protocolsWillingness to learn and adapt to new technologies and proceduresCertifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirableMust have the integrity, enthusiasm, and willingness to represent company in the most professional, positive manner