Technology Support AnalystOur client, a leading organization in the technology and cybersecurity sector, is seeking a dedicated and proactive Technology Support Analyst to join their dynamic team. As a Technology Support Analyst, you will be an essential part of the Cybersecurity and IT support teams, supporting enterprise-wide data cleanup initiatives and user engagement efforts. The ideal candidate will demonstrate strong communication skills, attention to detail, and a passion for helping others, which will enable you to thrive in this role and contribute to the organization's success.Location: Charlotte, NCWhat's the Job?Serve as the primary point of contact for user inquiries related to enterprise data cleanup and remediation efforts.Conduct targeted outreach to impacted users via email, Teams, and calls to facilitate remediation activities.Explain technical remediation requirements clearly and effectively to non-technical users.Track and document user responses, actions, and exceptions using ticketing or case management tools.Support campaign-based remediation efforts, including follow-ups and reporting on progress and completion.What's Needed?0-3 years of experience in Help Desk, IT support, or customer-facing technical support roles.Basic understanding of Active Directory concepts, file shares, and permissions.Strong communication skills with the ability to explain technical issues to non-technical users.Experience working with ticketing systems or case management tools.Excellent attention to detail and organizational skills to manage multiple user interactions effectively.What's in it for me?Opportunity to work in a collaborative and innovative environment focused on cybersecurity and data hygiene.Gain valuable experience supporting enterprise-wide data protection initiatives.Develop your technical troubleshooting and customer service skills.Be part of a team committed to continuous improvement and professional growth.Contribute to organizational efforts to reduce exposure risk and enhance data security.