Providing first-line support for service requests and password resets, the full-time Technology Service Center Technician will assist users remotely with clinical and non-clinical applications while documenting solutions and escalating issues as needed. Key responsibilities Answers and prioritizes incoming requests from end users via various communication channels Documents technical solutions and escalates issues to Analysts and Senior Analysts when necessary Resolves issues related to password resets, printing, and provides remote assistance Required qualifications High School diploma/GED or 10 years of relevant work experience One year of customer service experience Ability to perform physical tasks, including lifting and data entry Familiarity with enterprise applications and hardware support No professional license or certifications required
Technology Service Center Technician in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.