Technology Operations Supervisor, AV Services

We are partnering with a client who is seeking an experienced Technology Operations Supervisor, AV Services to lead the delivery, support, and continuous improvement of enterprise audiovisual and collaboration technologies across a global office footprint. This role is ideal for a seasoned AV professional who combines deep technical expertise with proven people leadership experience.

The successful candidate will oversee a team responsible for supporting enterprise-scale AV and unified communications environments, drive technology initiatives and projects, partner with stakeholders across the business, and ensure a seamless end-user experience for meeting and collaboration technologies worldwide.

Key Responsibilities

• Lead, mentor, and develop a team of AV and technology support professionals.
• Oversee the support, maintenance, and optimization of enterprise AV systems across multiple global locations.
• Serve as a senior escalation point for complex AV, conferencing, and collaboration technology issues.
• Manage AV-related projects, upgrades, implementations, and technology refresh initiatives.
• Partner with business stakeholders to understand technology needs and deliver effective solutions.
• Ensure the reliability, performance, and user adoption of enterprise collaboration platforms.
• Support and optimize Zoom and unified communications technologies across the organization.
• Develop operational standards, processes, and documentation to improve service delivery.
• Manage vendor relationships and coordinate with external partners when required.
• Monitor technology trends and recommend enhancements to strengthen the employee experience.
• Qualifications

Required:

• 5+ years of audiovisual technology experience in a corporate enterprise environment.
• 2-3+ years of people leadership experience, including direct management, coaching, and performance development.
• Strong knowledge of enterprise AV systems, conferencing technologies, and collaboration platforms.
• Experience supporting large-scale, multi-office global environments.
• Expertise troubleshooting AV hardware, room technology, and unified communications solutions.
• Experience leading technology projects from planning through implementation.
• Excellent communication and stakeholder management skills.
• Ability to prioritize effectively in a fast-paced environment.

Preferred:

• Experience supporting enterprise Zoom environments.
• Background working within financial services, professional services, consulting, or other complex corporate organizations.
• Familiarity with Microsoft Teams, Cisco collaboration technologies, and room-control systems.
• Experience managing global technology support operations.

What We're Looking For

This role is best suited for a leader first and technician second . While strong AV technical knowledge is important, the hiring team is particularly interested in candidates who have successfully managed teams, influenced stakeholders, driven projects, and supported enterprise-scale collaboration technologies in complex organizations.

The ideal individual will bring a consultative approach, strong operational discipline, and the ability to support a globally distributed workforce while fostering an exceptional user experience.