Leading a remote team, the full-time salaried Technology Operations Director will manage technology operations for the Bank of America account, focusing on client success, service reliability, and team performance while optimizing processes and resolving technology issues. Key responsibilities Manage all technology compliance activities, including security scanning and disaster recovery testing Oversee incident management activities and coordinate troubleshooting and support for systems and networks Organize onboarding of new systems and manage user access reporting and hardware provisioning Required qualifications Bachelor's degree required; MBA or similar post-graduate studies preferred 5+ years of industry experience in technology operations and management Experience with Microsoft Business Intelligence stack, Tableau, or similar tools is highly desired Demonstrated ability to improve and optimize processes for consistent success Strong analytical skills and experience in building and mentoring high-performing teams