Technology Experience Partner #702

• Location: Washington, District of Columbia

The Senate Sergeant at Arms is seeking a Technology Experience Partner.

Key Responsibilities

Acts as the primary point of contact between the CIO office and assigned customer groups, ensuring clear day-to-day communication and representing customer needs. Engages proactively with the Senate community to gather business requirements and identify challenges; escalates themes to senior team members when needed. Partners with technology solutions teams to document customer requirements, ensuring accuracy and alignment with existing products and services.

Drafts and delivers communication materials (email updates, briefings, release notes) to keep customers informed of technology changes and trends. Administers established feedback mechanisms, collects customer satisfaction data, and highlights patterns for further review. Tracks routine KPIs related to customer support and satisfaction; assists with preparing periodic reports for management. Other duties, as assigned.

Which agency is hiring for this position?

This position is with Senate, Legislative Branch.

What is the salary for this position?

The posted pay range is $86979 – $ /yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on .

Who is eligible to apply?

This position is open under the 'Public' hiring path.