Technician Coordinator
Apply for the Technician Coordinator role at Roo.
About the Company
We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting veterinarians, technicians, and assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping veterinarians earn more than $200 million.
About the Role
We are looking for a Technician Coordinator who will facilitate positive user experiences for hospitals and technicians on our innovative veterinary staffing platform. In this role, you will manage the onboarding process for new Roo technician users and ensure they have a positive and productive experience from their first day.
Responsibilities
- Develop and implement an effective onboarding program for new users
- Guide new users on the platform through completion of their first, second, and third shift
- Ensure that all new users receive necessary training and resources to succeed in their roles
- Track and report onboarding metrics to measure program success
- Develop and maintain relationships with new users to ensure a positive onboarding experience
- Continuously improve the onboarding program based on feedback and industry best practices
- Manage user behavior
- Track learnings to deliverables for product innovation
- Some travel will be required to attend industry‑specific conferences from time to time
About You
- 2+ years of experience in client/customer support, ideally in an early‑stage start‑up environment
- 5 years of experience in the veterinarian/animal healthcare industry
- Proactive, organized and accurate in all internal and external company communications
- Excellent communication and organizational skills
- Familiar with HubSpot and Slack a plus
- Timely and efficient in task accuracy and completions
- Flexible & agile, ability to pivot quickly
- Driven to improve processes and communications
- Excited to join an ever‑growing team of professional diverse individuals
Compensation
Exact compensation may vary based on skills, experience, and location.
California pay range: $70,000 USD - $80,000 USD
New York pay range: $70,000 USD - $80,000 USD
Washington pay range: $60,000 USD - $80,000 USD
Colorado pay range: $58,000 USD - $75,000 USD
Texas pay range: $58,000 USD - $75,000 USD
North Carolina pay range: $55,000 USD - $70,000 USD
Benefits
- Accelerated growth & learning potential
- Stipends for home office setup, continuing education, and monthly wellness
- Comprehensive health benefits with base medical plan covered 100% and optional premium buy‑up plans
- 401(k)
- Unlimited paid time off
- Paid maternity/paternity and reproductive care leave
- Gifts on your birthday & anniversary
- Opportunity for domestic travel, including regional team‑building events
Core Values
Bias to urgency, drive measurable impact, seek understanding, solve customer problems, and have fun!
Equal Opportunity Employer
Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box, but we encourage you to apply even if you are not confident in every expectation listed.
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