Technical WriterAt Sam’s Club, we are member obsessed. We look to add value to the Sam’s Club membership, and we partner with suppliers to bring unique and exciting values to our members. Sam’s Club Member Access Platform (MAP) is the nexus of the Supplier -Marketer- Merchant partnership and are responsible for delivering our suppliers (advertisers) impactful omnichannel member experiences that are married with measurable insights. This is a unique opportunity to join a fast growing, highly visible team within Sam’s Club.
We believe all digital advertising can be targeted and accountable – and we have Sam’s Club first party membership sales data to prove it. MAP wins when suppliers invest in digital media to drive growth; Sam’s and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to fueling Sam’s overall growth strategy.We’re looking for a unicorn technical writer with experience creating both API documentation for engineers and who can create process documentation, translating complex systems and instructions for non-technical users (Sales, Operations, Marketing, etc.) As a Technical Writer you will use your 3+ years of experience documenting technical frameworks, processes and/or training materials to create documentation that will help scale the MAP business. You will partner with teams across Operations, Engineering, Product, Sales, etc.
to develop an understanding of tools/systems and processes to document them in an easy-to-understand fashion. The ideal candidate will have experience working closely with operations, product management and engineering teams to create both technical (code-based) and non-technical documentation. You will have deep experience with API frameworks and integrating new API partners as well as developing user guides and documenting data structures, with previous experience in the digital advertising industry.As a Technical Writer, you will make an impact through the following responsibilities:Create API technical documentation to be leveraged by engineers & product managers, that will be used as a guide when integrating new API partnersCreate and maintain process documentation to support day-to-day operations for all functions (product, operations, sales and marketing).Document metadata, database structures and business intelligence dashboards for internal analystsDevelop process documentation for end users on business systems and tools, such as Salesforce, Adbook, & Appian BPMApply documentation design standards to produce high-quality documentation for various Advertising servicesConduct interviews with various users, subject matter experts and technical staff to gather data for documentation. Analyze and prioritize technical feedback from various audiences and drive necessary changes into documentation.Help define writing projects and determine prioritiesPartner with business analysts to document complex business requirements in an easily understood format for technical audiencesQualifications:Bachelor’s degree with 3+ years of experience, familiarity with the digital advertising industry preferredStrong project management with cross-functional teams including tech and operationsExcellent written communication skills.
Can translate technical concepts easily for non-technical users and vice versa.