Technical Support TechnicianOffice Location: Remote Offices, Long Island, and New York CityPosition Description: The Technical Support Technician is an experienced support technician working in a service representative capacity for a variety of clients. The Technical Support Technician has the responsibility of first-line technical support of client-facing technology, such as cPanel Share Hosting, Virtual Private Servers (VPS) (Both Windows and Linux), Dedicated Linux Servers, Dedicated Window Servers, Microsoft Exchange, Password Resets, and be able to learn the rest of the SulliHosting range of products. Additionally, the Technical Support Technician may have to provide light system administration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.Requirements / Essential DutiesAbility to call on and word directly with C level executives in small to large size businesses.Provide first line end-user technical support via phone and emailProvide light user account and email administrationCoach users on best practices and techniques to avoid simple issuesWork with the Data Center teams to monitor and respond to events to ensure client system uptime and stabilityEnsures change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed and/or modifiedBasic level knowledge of email administrationBasic level knowledge of TCP/IP, networkingBasic level knowledge of smartphone configurationProficient with Microsoft Word, Excel and Outlook is preferredPrevious experience working with Software as a Service products is suggested