Lead a six-person technical support team for a 24/7 SaaS platform. Act as the primary escalation point before engineering and own support KPIs. Key Accountabilities: Manage team performance, coaching, and case quality reviews. Drive incident response and root-cause resolution with engineering. Champion AI-assisted support tools to improve productivity. Requirements: 10+ years of technical support experience and 5+ years of team leadership. Strong SQL Server skills and working knowledge of C#. Fully remote role with senior leadership visibility. High impact on platform reliability and support efficiency. Unknown They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture. #J-18808-Ljbffr
Technical Support Team Lead (SaaS | SQL) (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.