Leading the Technical Support team, the full-time salaried Technical Support Supervisor will oversee daily operations, ensuring timely and professional technical assistance while promoting a culture of continuous improvement and customer satisfaction in a remote environment. Key responsibilities Supervise daily activities of the Technical Support team and monitor workload to ensure timely customer support Establish and track key performance indicators related to customer inquiries and support metrics Provide coaching and development opportunities for team members to enhance performance and customer experience Required qualifications High School Diploma or GED 5+ years of experience in a technical support, customer service, or related technical environment Previous leadership, supervisory, or team lead experience