Leading a dedicated team, the full-time Technical Support Supervisor will oversee daily operations of a 24/7 support team, ensuring high-quality technical support while providing mentorship, managing workloads, and monitoring performance in a remote environment. Key responsibilities: Provide leadership and support to Tier 1 and Tier 2 support specialists while monitoring ticket queues for timely resolutions Collaborate with engineering and product teams to address bugs and improve support workflows Analyze support metrics to recommend process improvements and report team performance to management Required qualifications: Bachelor's degree in Computer Science or related field, or 4+ years of technical support experience in lieu of degree 3+ years of experience in a technical support role 2+ years of experience in a supervisory or team lead role Experience in a 24/7 technical support environment preferred Technical certifications such as CompTIA A+, CompTIA Network+, or Microsoft 365 Fundamentals are a plus
Technical Support Supervisor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.