Unknown Company

Technical Support Supervisor: Lead & Elevate Customer Care (Flexible Shifts)

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oklahoma city, ok • Posted 1 weeks ago
Onsite Full Time IT & Technology

Dobson Organization seeks a Technical Support Supervisor – Tier 1 to lead the on-site Technical Support team, drive customer facing troubleshooting, and elevate service delivery with a data-driven mindset.

You will mentor Tier 1 technicians, manage escalations to NOC, monitor KPIs like Average Handle Time and SLA, and collaborate with management to mitigate risks and improve efficiency.

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Technical Support Supervisor: Lead & Elevate Customer Care (Flexible Shifts) in oklahoma city at Unknown Company

This position is listed as full time and onsite.

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