Job Title: Technical Support Engineer
Location: West Chester, OH
Work Arrangement: On-site
Employment Type: Contract
Duration: 6+ Months
Domain: Technical Support / IT
Pay Rate: $30–$32/hour
Application Deadline: 16th Oct, 2026
SKILLS REQUIRED
- Technical troubleshooting and problem-solving
- Hardware and software support
- IT systems and application support
- Issue diagnosis and resolution
- Strong communication and customer service skills
- Technical documentation and reporting
- Ability to manage and prioritize support requests
POSITION OVERVIEW
We are seeking a Technical Support Engineer to provide technical assistance, troubleshoot system-related issues, and support day-to-day IT operations. The ideal candidate will have strong analytical skills, a customer-focused approach, and the ability to diagnose and resolve technical problems efficiently.
ROLES & RESPONSIBILITIES
- Provide technical support and troubleshoot hardware, software, and system issues.
- Diagnose technical problems and identify root causes.
- Respond to support requests and resolve issues within established timelines.
- Document troubleshooting steps, resolutions, and recurring issues.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Assist with system maintenance and performance monitoring, as required.
- Communicate technical information clearly to users and stakeholders.
- Follow established support procedures and recommend process improvements.
BENEFITS
Medical | Dental | Vision | 401(k)
EEOC Compliance
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
Technical Support Specialist in West Chester at Pacer Group
This position is listed as contract and onsite. It was posted last week.