Technical Support Tier 2/Network & Systems Operations SpecialistEarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.We're a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.EarthCam is seeking a Technical Support Tier 2/Network & Systems Operations Specialist to provide technical support for camera-based and IP video systems.
This role focuses on backend troubleshooting, network diagnostics, system analysis, and escalation support for complex technical issues.The position serves as a technical escalation point for issues that require deeper investigation beyond initial support and plays a critical role in maintaining system reliability and customer success.This position offers hands-on exposure to networking, systems diagnostics, enterprise applications, cloud-based technologies, and large-scale video deployments.ResponsibilitiesPerform advanced troubleshooting of camera-based and IP video systems.Investigate and resolve escalated technical issues from Technical Support Specialists.Diagnose network connectivity issues involving IP addressing, DNS, DHCP, routing, switching, and TCP/IP communications.Analyze system logs, configurations, and diagnostic information to identify root causes.Manage technical escalations through resolution while maintaining ownership of assigned issues.Collaborate with Product, Development, Operations, and Engineering teams to resolve complex problems.Document troubleshooting findings, resolutions, and technical procedures.Assist in maintaining knowledge base articles and support documentation.Monitor system performance and identify opportunities for operational improvements.Participate in testing, validation, and rollout of new products, features, and system enhancements.