Technical Support SpecialistLocation: Dahlgren, VA * Clearance: Active Secret Clearance needed to apply * Company Overview: Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission.
Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation's toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don't look any further than Cornerstone Defense.Benefits Overview: Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial & Legal ServicesTechnical ProficiencyNetworking concepts, protocols, and security methodologiesSystem performance and availability monitoringNetwork access, identity, and access management (e.g., PKI)Remote access technologiesSystems administration conceptsCommon network tools (ping, traceroute, nslookup)Electronic device functionality (computers, network components, peripherals)OS command line execution (ipconfig, netstat)Cloud computing service/deployment models (SaaS, IaaS, PaaS)Network protocols (TCP/IP, DHCP, DNS)Security AwarenessCybersecurity principles, threats, and vulnerabilitiesNational/international cybersecurity laws, regulations, and ethicsOrganizational IT security policies (account management, access control)Data security standards (PII, PCI, PHI)Information classification, compromise procedures, and incident management processesSupport & Service DeliveryRisk management (assessment and mitigation)Incident data analysis and trend identificationService desk best practicesCustomer service and communication skillsTechnical training development and deliveryIncident tracking and solution database managementTrouble ticketing system utilization (incident, problem, event documentation)SOP development and maintenance