Technical Support Specialist II (Network & Application Support)

Job Description
Job Description
Job description:
Job Description - Technical Support Specialist II (Network & Application Support)
Job Title: Technical Support Specialist II
Location: Allen, TX 75002 - 100% Onsite
Pay Rate: $25/hr on W2
Contract Duration: 6 Months (Possible to Extension)
Position Summary
We are seeking an experienced Technical Support Specialist II with strong hands-on expertise in Network Troubleshooting, Linux, Windows OS, and Application Support. The candidate will provide technical assistance for Automatic License Plate Recognition (ALPR) systems, supporting law enforcement and public safety customers.
Important: This is NOT a Desktop Support role. Strong networking and technical troubleshooting experience is required.
Key Responsibilities
* Provide Level 2 technical support for networking, applications, hardware, and software.
* Troubleshoot TCP/IP, DNS, DHCP, routers, switches, VLANs, VPNs, and Wi-Fi connectivity issues.
* Diagnose and resolve technical issues involving Linux, Windows OS, and Windows Server .
* Troubleshoot application connectivity, internal websites, servers, and network performance issues.
* Handle approximately 30-40 inbound/outbound technical support calls daily .
* Manage support tickets, document resolutions, and escalate complex issues to Engineering teams.
* Provide remote technical troubleshooting assistance to law enforcement customers.
Required Technical Skills
* Networking: TCP/IP, DNS, DHCP, Routers, Switches, VLANs, VPNs, LAN/WAN, Wi-Fi.
* Linux: Strong command-line troubleshooting (Ubuntu/CentOS preferred).
* Windows: Windows OS and Windows Server troubleshooting.
* Technical Support: 2-3+ years in Network Support, Application Support, or Technical Support.
* Troubleshooting Tools: Ping, Traceroute, IP Configuration, Network Diagnostics.
* Additional Skills: HTTPS, SSL/TLS, Hardware/Software Troubleshooting.
Preferred Skills & Certifications
* CCNA, CompTIA A+/Network+, MCSE, MCP, or Linux Certifications.
* Azure Cloud, VMware, Hyper-V, PowerShell, and ITIL knowledge.
Company Description
Who We Are
SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.
Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?
Explore opportunities
Grow your career
Be part of something global
Your future starts here.
Company Description
Who We Are\r SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters.\r \r Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact?\r \r Explore opportunities\r Grow your career\r Be part of something global\r Your future starts here.