Technical Support Specialist, Avaya Canada (Fully Remote)

• Provide Tier 2 technical support for Avaya Communication Manager, Session Manager, and System Manager.
• Perform packet capture analysis and root-cause analysis for VoIP issues.
• Document troubleshooting steps and maintain CRM records.

Required Qualifications:

• 3-5 years of hands-on Avaya enterprise experience.
• Strong knowledge of VoIP, SIP, and networking protocols.
• Proficiency with Wireshark and packet analysis tools.

About Anovia:

• Over 20 years of expertise in telecommunications outsourcing.
• Trusted partner to Fortune 500 and Fortune 1000 companies.
• Global team of over 200 professionals.

Why Work With Us:

• Collaborate with a skilled, close-knit technical team.
• Engage in meaningful customer interactions and system improvements.
• Work on technically challenging projects that genuinely matter.

Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.