Provide a Single Point of Contact Call CenterManage inbound IT incidents, log each into a ticketing system, and either resolve them at Level 1 or escalate until resolution is complete. Field inbound contacts via phone, email, web form, troubleshoot and resolve remotely. Preference for previous helpdesk experience in an IT capacity.EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."