Technical Support Representative & Custom Account Project Associate - ONSITE

Cytiva seeks a Technical Support Representative & Custom Account Project Associate to serve as the primary liaison for custom cell culture products and services. The role combines project management, technical support, and customer relationship management to ensure successful delivery of custom media and processed liquid products while providing scientific guidance throughout the customer lifecycle.

Responsibilities

• Provide technical support and scientific guidance to customers and internal teams on product inquiries and troubleshooting
• Serve as primary customer contact for custom cell culture product projects, managing timelines, communications, and cross-functional coordination
• Analyze customer feedback and project data to identify trends and drive continuous improvement initiatives
• Develop and maintain custom product specifications, documentation, and change control requirements
• Coordinate customer meetings, audits, training sessions, and technical investigations

Requirements

• Bachelor's degree in Life Sciences, Biology, Biotechnology, Chemistry, Business, or related field
• 2+ years of experience in project management, customer support, technical support, or related customer-facing role
• Strong understanding of customer service principles and project coordination
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines simultaneously