To build and optimize complex systems for a mission-critical platform, the full-time remote Technical Support Operations Manager will manage a team of Technical Support Engineers, overseeing operational infrastructure and ensuring high availability and rapid incident resolution. Key Responsibilities Architect and maintain the technical infrastructure stack for support operations, including integrations and troubleshooting system-level anomalies Design and deploy automated incident response pipelines, establishing metrics for system availability and operational error budgets Lead and mentor a team of Technical Support Engineers, promoting a rigorous systems-engineering mindset and defining performance metrics Required Qualifications 5-7 years managing technical support teams in a SaaS or healthtech environment, with startup experience preferred Deep expertise in Zendesk and familiarity with integration platforms like Linear and Monday.com Hands-on experience with automation tools such as n8n or Zapier Proven track record in designing and managing cross-functional systems and workflows Experience implementing AI tools to enhance operational efficiency
Technical Support Operations Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.