Technical Support Manager

Overview

Location: Remote (in the Tulsa area); NO TRAVEL (0% Travel)

Schedule: 8-hour shift Monday through Friday

Pay: $60,000-70,000/year

Supervisory Responsibilities: Yes

Job Types: Full-time, Permanent

Work Location: Remote

About Us

Peerless Tech Solutions is a leading provider of innovative cybersecurity solutions and managed security services, with a focus on compliance for Defense, Federal, and Commercial customers. Peerless delivers secure, cloud-driven, and compliance-focused solutions to small and midsize organizations. We specialize in Microsoft cloud technologies, cybersecurity, and IT operations.

We are currently seeking a Technical Support Manager to oversee support operations and cloud infrastructure initiatives—especially within Microsoft Azure environments.

Position Overview

The Technical Support Manager will be responsible for leading daily IT operations and managing support service delivery while ensuring optimal performance of our Azure cloud infrastructure. This is a hands-on leadership role that combines team supervision with in-depth technical involvement in Azure services, end-user support, and IT process improvement.

Key Responsibilities

• Lead and supervise the IT support/service team
• Ensure timely incident resolution and high-quality service delivery
• Oversee ticketing systems, SLAs, asset management, and change control processes
• Manage On-Call Schedule
• Develop and maintain IT documentation, SOPs, and knowledge base content
• Present status and metrics for the support team in semi-weekly management meetings
• Ensure patch management, endpoint security, and system health monitoring
• Manage Microsoft Azure resources (VMs, networking, identity, storage, and backups)
• Monitor and optimize cloud resource usage and cost
• Collaborate with senior leadership on IT strategy, roadmap, and cloud modernization initiatives
• Assist in ensuring compliance with IT policies, security frameworks, and backup/recovery procedures
• Communicate with other departments (e.g., Success, Compliance, Finance, Projects) to ensure customer satisfaction, accuracy, and adherence to compliance standards
• Escalate and coordinate with vendors and customers when required

Required Qualifications

• 3+ years of experience in IT service management or technical support leadership
• Proficient in Azure AD, virtual machines, networking, storage, and cost management
• Experience with ITIL-based support models and tools (e.g., ServiceNow, Connectwise, Freshservice, or similar)
• Working knowledge of Microsoft 365 and Endpoint Manager (Intune)
• Excellent communication, problem-solving, and team leadership skills
• Ability to prioritize tasks and manage multiple IT functions simultaneously
• Passing background checks and drug screening

Preferred Qualifications

• Microsoft certifications (e.g., AZ-104, AZ-900, ITIL Foundation)
• CISA, CISM, CISSP, or equivalent
• Security +
• Experience with hybrid environments (on-prem + cloud)
• Familiarity with security best practices and compliance standards (e.g., NIST, CMMC, HIPAA)

Why Join Us

• Work on impactful projects that support national security.
• Competitive compensation and benefits package.
• Opportunities for professional development and certifications.
• Collaborative and mission-driven work environment