Bazaarvoice is seeking a Manager, Technical Support to lead a high-performing North American team of Tier 1 and Tier 2 analysts, driving premium, high-touch customer service for enterprise clients. The role focuses on leadership, process improvement, and cross-functional collaboration in a remote-friendly US setting.
Responsibilities include mentoring staff, managing recruitment and onboarding, and steering initiatives for knowledge-centered service, AI adoption, and performance improvement
#J-18808-LjbffrTechnical Support Manager - Enterprise & AI Leadership in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.