Technical Support SupervisorAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.As a Technical Support Supervisor at Thermo Fisher Scientific, you'll guide a team delivering excellent technical support for our scientific instruments and solutions.
You'll oversee day-to-day operations while ensuring exceptional customer service and technical problem resolution. This role combines leadership, technical expertise, and customer focus to drive team performance and customer satisfaction.Working closely with cross-functional teams, you'll manage workload distribution, implement quality standards, and drive continuous improvement initiatives. You'll mentor and develop team members while maintaining strong relationships with R&D, operations, sales, and quality teams to ensure comprehensive customer solutions.
This position offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer.Requirements:Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in technical support or service in a related industryPreferred Fields of Study: Science, Engineering, Computer Science, or related technical fieldDemonstrated leadership experience managing technical teamsStrong problem-solving and analytical skills with systematic approach to issue resolutionExcellent written and verbal communication skills with ability to explain complex technical conceptsFluent English proficiency (minimum B2 level)Experience with CRM systems and technical support toolsProject management and resource planning capabilitiesProven ability to work effectively in cross-functional, multicultural environmentsCustomer-centric mindset with focus on service excellenceStrong interpersonal skills for coaching and developing team membersAbility to analyze performance metrics and implement improvementsWillingness to travel as needed (up to 25%)Experience with quality management systems and regulatory complianceProficiency with Microsoft Office suite and remote support applications