Job Description
Job Description
Summary of Position:
We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.
Key Responsibilities:
* Maintain an in-depth knowledge of our complete line of products and services
* Embrace and learn the Video Surveillance / CCTV technologies and their applications
* Provide product demo and technical training to the sales team and customers
* Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
* Build and test PC-based DVR systems to customer's specifications
* Provide prompt and effective customer service and technical support
* Service customers in an effective and efficient manner; Partner with internal teams in a proactively
* Other duties as assigned
Job Requirements:
Education/Experience:
* 1+ Years of Professional Experience in technical support or related areas
* Industry recognized technical support certificate such as a CompTIA A+ is a plus
* Experience in security system industry is highly desired
* A bachelor's degree in Computer Science, Physics, IT / Network, Engineering, or related field
* Fresh graduates welcome
Skills:
* Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
* Ability to maintain confidential business information
* Ability to respond to customers in a timely and effective manner
* Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
* Ability to work independently with minimal supervision
* Ability to work under pressure
* Strong troubleshooting, problem-solving and team player mindset is a plus
* Proactive and enthusiastic to excel
* Bilingual is a plus
Special Physical and/or Mental Requirements:
* Domestic and/or International Travel may be required (up to 25%)
* Willing and able to work additional hours when needed
* Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need
Company Description
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Company Description
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Job Description
Summary of Position:
We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.
Key Responsibilities:
* Maintain an in-depth knowledge of our complete line of products and services
* Embrace and learn the Video Surveillance / CCTV technologies and their applications
* Provide product demo and technical training to the sales team and customers
* Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
* Build and test PC-based DVR systems to customer's specifications
* Provide prompt and effective customer service and technical support
* Service customers in an effective and efficient manner; Partner with internal teams in a proactively
* Other duties as assigned
Job Requirements:
Education/Experience:
* 1+ Years of Professional Experience in technical support or related areas
* Industry recognized technical support certificate such as a CompTIA A+ is a plus
* Experience in security system industry is highly desired
* A bachelor's degree in Computer Science, Physics, IT / Network, Engineering, or related field
* Fresh graduates welcome
Skills:
* Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
* Ability to maintain confidential business information
* Ability to respond to customers in a timely and effective manner
* Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
* Ability to work independently with minimal supervision
* Ability to work under pressure
* Strong troubleshooting, problem-solving and team player mindset is a plus
* Proactive and enthusiastic to excel
* Bilingual is a plus
Special Physical and/or Mental Requirements:
* Domestic and/or International Travel may be required (up to 25%)
* Willing and able to work additional hours when needed
* Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need
Company Description
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Company Description
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Technical Support in houston at Unknown Company
This position is listed as full time and hybrid.