Technical Support Help Desk Representative

As a full-time remote Technical Support Help Desk Representative, the successful candidate will serve as a primary contact for customer technical issues, investigating and resolving incidents while documenting processes and enhancing product knowledge across various platforms. Key responsibilities Responding to inbound technical support inquiries via phone, email, chat, and other channels Investigating, troubleshooting, and documenting customer technical issues while maintaining ownership of assigned cases Educating customers on product use and best practices to enhance their experience and support effective product utilization Required qualifications Associate degree from an accredited college or university, or equivalent combination of education and relevant experience 2+ years of related customer service, technical support, or help desk experience Experience communicating with customers through various support channels Basic knowledge of computer hardware, database structures, and networks Working knowledge of Microsoft Windows operating systems