Leading a regional team of Partner/Support Engineers, the full-time salaried Technical Support Engineering Manager will oversee advertiser and partner relationships, drive key programs, and enhance the technical capabilities of the team while operating in a hybrid work environment based in New York City or Chicago. Key responsibilities Lead, coach, and develop a regional team of Partner/Support Engineers, ensuring accountability for outcomes and modeling excellence Own advertiser and partner relationships, goals, and metrics, ensuring the team delivers user-centric solutions and engages with priority accounts Act as the escalation point for complex technical issues, collaborating with cross-functional teams to drive resolutions and continuous improvement Required qualifications 2+ years of people/team management experience leading client-focused technical teams, with a total of ~5+ years in a Support/Solution/Partner Engineering role Background in Ad Tech, MarTech, or eCommerce Strong technical skills in scripting for data manipulation and API integrations, including experience with SQL and debugging complex systems Proven ability to manage ambiguity and make timely, high-quality decisions while maintaining stakeholder relationships Experience leveraging AI to enhance work quality and championing AI experimentation within the team