Technical Support Engineer

We are seeking a customer-focused IT Support professional to provide onsite and remote technical support for end users in a fast-paced, regulated environment. This role is ideal for someone who enjoys troubleshooting technology issues, supporting business-critical applications, and delivering exceptional customer service.

Responsibilities

• Provide onsite and remote technical support to end users across hardware, software, network, and application environments.
• Troubleshoot and resolve desktop, server, application, and connectivity issues.
• Support Microsoft Windows operating systems, Active Directory, and enterprise applications.
• Assist with system monitoring, user account administration, and incident resolution.
• Collaborate with internal teams and vendors to ensure timely resolution of technical issues.
• Document support activities, technical procedures, and troubleshooting steps.
• Maintain a high level of customer service while managing multiple support requests and priorities.

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or a related technical field, or equivalent combination of education and professional experience.
• Minimum of 2 years of experience providing technical support in a help desk, desktop support, or IT support environment.
• Experience supporting end users through both onsite and remote support tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to work independently while effectively collaborating within a team environment.
• Strong organizational skills with the ability to handle multiple priorities and deadlines.

Technical Skills

Experience with several of the following technologies:

• Microsoft Windows Desktop and Server environments
• Active Directory administration
• Microsoft Office Suite
• SQL and Microsoft SQL Server
• Virtualization technologies and Citrix environments
• Network monitoring and troubleshooting tools
• HL7 healthcare integrations (Rhapsody preferred)
• Microsoft Visio and technical documentation tools

Preferred Qualifications

• Healthcare, hospital, life sciences, or regulated industry experience.
• Experience working in FDA-regulated environments.
• Microsoft certifications (M365, Azure, Windows Server) or other relevant technical certifications.
• Familiarity with healthcare interoperability standards and clinical systems.

What We're Looking For

• Strong customer service mindset and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Self-motivated professional with excellent attention to detail.
• Proven ability to exercise sound judgment and manage competing priorities in a dynamic environment.