Technical Support EngineerSymbridge is a fully funded, innovative, early stage FinTech company building a cryptocurrency exchange tailored to institutional investors and professional traders. They are an ecosystem for trading in asset-backed tokens and cryptocurrencies.Location: Greenwich, CT (Hybrid work model)Salary: 130-140K (can go higher for the right candidate)Bonus: n/a401K Match: YesBenefits:Competitive and appealing compensation and time off paid packageGenerous medical benefits coveragePosition SummarySymbridge is looking for a client facing Technical Support Engineer who is passionate about leveraging new technologies and enjoys digging into technical problems while coming up with solutions for clients. This is an incredible opportunity to join a fully funded, innovative, early-stage Fintech that will transform digital trading platforms.You will be a core member of the IT Support team and will ultimately be reporting to the Head of Support.
Ultimately, you will be responding to customer inquiries, assisting in troubleshooting and resolving technical issues, and collaborating with the team to identify and recommend ways to improve functionality.Requirements4+ years of experience with Technical Support/customer serviceStrong Linux skillsDesktop Support experienceAzure AD experienceMacBook and MDM knowledgeExcellent communication and interpersonal skillsNice To HavesFinTech industry exposurePassionate about technology, particularly relating to CryptocurrencyBachelor's Degree in IT or Computer Science highly preferred