Support Engineer
Location: Northampton, Massachusetts
Salary: $78,000–$80,000
Working Pattern: Hybrid
Hours: 8:00 AM–5:00 PM
The Role
We are working with a leading IT services provider supporting an established organisation in Northampton, MA. They're looking for a 2nd Line Support Engineer to provide hands-on technical support across a Microsoft-focused environment.
You'll work directly with users onsite, resolving hardware, software and connectivity issues while supporting a wider US, Canada and Mexico user base.
Key Responsibilities
- Provide 2nd line and deskside support
- Troubleshoot Windows, Microsoft 365, hardware and peripherals
- Diagnose and resolve break/fix issues
- Support basic networking and switches
- Install, configure and replace IT equipment
- Provide excellent face-to-face user support
- Follow technical procedures and troubleshooting processes
About You
- 2+ years' hands-on IT support experience
- Strong Microsoft / Windows knowledge
- Good hardware and troubleshooting experience
- Basic networking / switch knowledge
- Comfortable providing onsite deskside support
- Strong communication and customer service skills
- Proactive and keen to develop
No specific certifications are required.
Get in touch, if you're keen!
Technical Support Engineer in Northampton at Franklin Fitch
This position is listed as full time and hybrid. It was posted today.