Taking complete ownership of Tier 2 emergency roadside cases, the full-time Maintenance Technical Support Coordinator IV will resolve technical issues related to Ryder lease or contract vehicles, utilizing strong maintenance knowledge and problem-solving skills while working remotely. Key responsibilities Assess, troubleshoot, and remedy vehicle roadside breakdowns with full autonomy, focusing on improving customer uptime Assist with follow-ups, escalations, and service provider interactions, providing summaries and analysis to enhance breakdown processes Mentor the Tier 1 call center team, offering training and status updates to improve overall service quality Required qualifications H.S. diploma/GED required Vocational or Technical Certification preferred, such as ASE certifications Four (4) years or more in transportation maintenance required Two (2) years or more in technical diagnostic and customer resolution exposure related to major vehicle engines required Five (5) years or more working in a Ryder Operations (shop) environment preferred
Technical Support Coordinator IV in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.