Working remotely on a service delivery contract, the Technical Support Consultant will deliver exceptional technical support via email and video calls, collaborate with internal teams to resolve customer issues, and maintain detailed records of customer interactions. Key responsibilities Deliver outstanding technical support through emails and video calls Collaborate with internal teams to investigate and resolve customer issues efficiently Maintain detailed records of customer interactions and troubleshooting steps within the support ticketing system Required qualifications Excellent English skills (at least C1 for both spoken and written) 3-5 years of experience in a customer and technical support role Proven knowledge of the payments ecosystem mechanisms Ability to troubleshoot using databases and other technical tools Strong analytical thinking and research skills