*CBTS is a leading IT Solutions Provider with an exceptional track record of delivering results to its clients. With over 27 years of experience, time tested business acumen and a unique vendor neutral approach that ensures unbiased solution design, CBTS is one of the world's leading IT Solution Providers. We "Design Build and Operate" complex, best-of-breed data and data center solutions for highly recognizable customers.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
About the Role
We're looking for a Technical Support Consultant with 3–5 years of experience to provide Level 2 support across Windows and Mac environments, supporting on-site, remote, and work-from-home users. This is a contract hybrid position.
What You'll Do
• Provide Level 2 support for Windows and Mac devices
• Support on-site, remote sites, and work-from-home computing environments
• Handle day-to-day troubleshooting activities
• Apply an enterprise and strategic mindset to plan, analyze, design, implement, and operate technical solutions
• Resolve complex technical issues quickly, using a fact-based approach that maintains strong relationships
• Build effective working relationships with business stakeholders (especially call center), Technology, and vendor partner leaders
What You'll Bring
• Strong understanding of call center environments, including applications, xhqgsiq portals, telephony, and testing
• Excellent verbal and written communication and negotiation skills
• Understanding of infrastructure platforms, services, and technology processes
• Self-motivated with a drive to identify and deliver the right solutions
• Strong knowledge of Microsoft Windows, Mac OS, and the Microsoft Office Suite & Outlook
• Working knowledge of connectivity tools (wireless, Cisco AnyConnect, Citrix)
Technical Support Consultant in phoenix at Unknown Company
This position is listed as contract and able to be worked remotely.