Providing specialized technical support, the full-time remote Technical Support Analyst - IBM i will troubleshoot customer issues, analyze complex systems, and ensure timely resolutions to enhance customer satisfaction. Key responsibilities Conduct in-depth analysis of Fortra's solutions to determine software functionality based on customer configurations and reported issues Serve as a trusted advisor to high-priority customers, effectively communicating the root causes of problems and resolution steps Collaborate with cross-functional teams to replicate reported issues, validate software functionality, and document feature requests for potential enhancements Required qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience 2+ years of experience in technical support or IBM i system analysis, focusing on complex software troubleshooting Strong understanding of IBM i system configurations, software testing, and troubleshooting methodologies IBM i administration experience, including software installations and job scheduling Proficiency in diagnosing complex technical issues and identifying root causes