Providing specialized technical support, the full-time remote Technical Support Analyst - IBM i will troubleshoot customer issues, analyze complex systems, and ensure timely resolutions to enhance customer satisfaction. Key responsibilities Conduct in-depth analysis of Fortra's solutions to determine software functionality based on customer configurations and reported issues Serve as a trusted advisor to high-priority customers, effectively communicating the root causes of problems and resolution steps Collaborate with cross-functional teams to replicate reported issues, validate software functionality, and document feature requests for potential enhancements Required qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience 2+ years of experience in technical support or IBM i system analysis, focusing on complex software troubleshooting Strong understanding of IBM i system configurations, software testing, and troubleshooting methodologies IBM i administration experience, including software installations and job scheduling Proficiency in diagnosing complex technical issues and identifying root causes
Technical Support Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.