Technical Support Analyst 4Location: Petersburg, VA (Hybrid)Duration: Long-Term ContractInterview Process: In-Person OnlyResponsibilitiesCoordinate and execute PC Refresh deployments, including scheduling appointments with end users.Image, configure, deploy, and troubleshoot desktops, laptops, and peripheral devices.Perform data migration, software installation, and hardware setup.Provide technical support for hardware, software, mobile devices, printers, and phone systems.Track and communicate regional IT needs, issues, and upcoming technology requirements.Assist with asset management, inventory tracking, and equipment refresh projects.Escalate critical incidents and outages to appropriate support teams.Prepare weekly operational and project status reports.Communicate technology updates, policies, procedures, and best practices to users.Deliver excellent customer service and technical support to internal staff.Required Skills & Experience1+ year of experience with IT Service Management processes (Incident, Change, Service Request, and Asset Management).1+ year of experience supporting PC Refresh or hardware deployment projects.1+ year of experience troubleshooting hardware and software issues.1+ year of experience providing desktop support or service desk support.1+ year of experience with Microsoft 365 applications:OutlookWordExcelPowerPointTeamsSharePointFormsBookings1+ year of experience creating professional user communications and technical documentation.Strong ability to prioritize workload and manage tasks independently.Strong written and verbal communication skills.Ability to explain technical issues clearly to non-technical users.Experience gathering technical requirements and resolving user issues through direct interaction.Basic knowledge of computer hardware, software, networking, and related technologies.