Technical Support Analyst 4 // Atlanta, Georgia 30334

Technical Support SpecialistLocation: 200 Piedmont Avenue, SE West Tower 6th Floor, Atlanta, Georgia 30334Duration: 12+ months contractWill oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. Extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge.Objectives of this role:Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardwareHandle business-critical IT tasks and system improvementsEnable faster and smarter business processes and employee productivityResearch and evaluate emerging technologies, hardware, and softwareServe as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.Responsibilities:Install, configure, and support workstation software, hardware, printers, and phonesAnalyze staff needs, identify vulnerabilities, and boost efficiency and accuracyExecute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlesslyImplement applications and software upgrades and troubleshoot any performance issuesTrain employees in using software and hardware, and provide technical support when neededRequired skills and qualifications:· Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.· Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.· Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.· History of working in an Active Directory domain environment· Proficient at software installs and troubleshooting· Some networking knowledge, along with the ability to troubleshoot network issues from the command line.