Providing advanced frontline technical support, the full-time Technical Support Advocate will deliver high-quality assistance to Medallia admins, clients, and partners while collaborating with cross-functional teams to solve complex technical challenges in a remote environment. Key responsibilities Deliver high-quality, empathetic technical support across the global customer base Collaborate cross-functionally with internal teams to provide key product insights and development opportunities Document discoveries by creating and refining internal and external knowledge base articles Required qualifications High school degree or GED + advanced technical certification 1+ year(s) of experience in a technical, support, or customer service focused environment Able to complete governmental Personal Identity Verification (PIV) background approval process Knowledge of SaaS technologies and platforms Good understanding of JavaScript, XML, HTML, and CSS
Technical Support Advocate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.