Owning a portfolio of high-ARR accounts, the full-time Technical Success Manager will advocate for customer success with RingCentral's UCaaS, CCaaS, and AI platforms while building executive relationships and leading quarterly business reviews remotely. Key responsibilities Manage post-sales relationships, serving as the primary point of contact for customer success Lead quarterly Executive Business Reviews, presenting business value narratives and success plans Create and maintain Account Success Plans, ensuring renewal readiness and proactive risk identification Required qualifications 5-8 years in a customer-facing post-sales role within a SaaS, UCaaS, or CCaaS environment Proven experience managing complex Enterprise B2B accounts with high ARR Demonstrated executive relationship management with VP and C-suite stakeholders Experience preparing and delivering executive-level business reviews Strong technical credibility to engage with customer IT teams effectively