Technical Specialist PT LAP

Technical Specialist, PT LAPThe Technical Specialist, PT LAP is responsible for:Monitoring the technical program content and departmental projects to meet the needs of the CAP Accreditation Programs customers and support CAP objectives.Communication and consultation services for a broad constituency, internally and externally.Providing technical and consultative services to internal and external customers related to proficiency testing requirements of the CAP's Accreditation Programs.Management and maintenance of alternative proficiency testing providers.Working independently using good decision making skills on a daily basis.Primary duties and responsibilities:Provide interpretation and direction to pathologists, laboratory directors, healthcare personnel, and manufacturers on proficiency testing requirements and other related accreditation requirements for all testing.Analyze proficiency testing exception responses and documents from laboratories for adequacy and determination of further actions.Proactively communicate with laboratory personnel to prevent recurrent failures.Work with assigned member of Continuous Compliance Committee (CCC) on cease testing directives including:Ensure laboratory has thoroughly investigated the cause of the cease testing.Ensure the laboratory has completed all required actions to resume testing including performance of reinstatement PTPrepare documentation to present to the CCC member to determine if laboratory can resume testingFor CLIA regulated analytes, ensure all regulatory requirements have been met before resume testing is grantedCoordinate all activities related to a non-routine inspection for cease testing directives for critical regulated analytes when laboratories opt for this optionPresent laboratories to the Accreditation Committee (AC) that meet referral criteria for cease testing directives. Provide technical expertise to the CCC and other LAP staff on the issues related to proficiency testing requirements and other regulations related to PT compliance.Ensure accredited laboratory activity menus correlate with the laboratory's required proficiency testing enrollmentProvide support to the CCC including meeting minutes, fulfilling special request, development of educational and presentation materials, and applying sanctions to laboratories with repeat unsuccessful performance in proficiency testing.Assist or facilitate review of CAP-accepted PT providers, including:initial applicationsannual renewal materialsaudit materialsongoing monitoring of compliance with criteria and troubleshooting customer issues.Provide technical assistance to PT Operations staff.Provide consultative services to staff in LAP, Proficiency Testing, International Business Strategy, and Contact Center regarding LAP PT requirements including but not limited to written and verbal responses to escalated issues.Develop and maintain tools for use by laboratories in investigation of PT failures including evaluating alternative assessment.Develop and maintain training materials and procedures for PT Monitoring area.Participate on cross-divisional teams as assigned.Work with PT Monitoring staff to identify and institute process improvement initiatives and projects.Provide support to system upgrades through user testing activities and assessment. Maintain technical expertise and knowledge by attending local committee meetings, conferences and other continuing educational events.Other duties as assigned.Required/Preferred Personal:Well-developed verbal and written communication skills are essential.Good decision making skills.Good customer service skillsPositive attitude/team playerAbility to organize and prioritize work effectivelyCritical thinking and troubleshooting skillsProfessional:Basic knowledge of PT and regulatory requirements related to the CAP Accreditation Programs.Basic operational and technical understanding of PT products (for CAP and CAP accepted programs), the CAP Accreditation, and educational programs in order to advise and ensure customers are in compliance with regulatory requirements.Technical:Computer savvy.Knowledge of Microsoft Office tools.Statistical experience is desirableEducation / Experience Education:Baccalaureate degree required.

Experience:Minimum 5 years of experience in a multifaceted laboratory, quality assurance, or regulatory healthcare environment.Experience with proficiency testing requirements and regulations are preferred.Related certifications:MT/MLT (ASCP) or equivalent required.Additional Information:Candidates must reside within 75-miles of the Northfield, IL office and meet in office requirements.Salary: $77,000 - $96,000Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act