Technical SpecialistSeeking a Technical Specialist who is an Epic-certified to build the following modules for the new DSOHF EHR: Resolute Hospital Billing Claims and Resolute Professional Billing Claims.ONLY CANDIDATES WITH CURRENT EPIC ANALYST CERTIFICATIONS FOR ALL REQUIRED MODULES WILL BE CONSIDERED.The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following Epic modules: Resolute Hospital Billing Claims and Resolute Professional Billing Claims. The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules. This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organization's policies, procedures, and business operations.Key ResponsibilitiesServe as the primary support contact for the application's end-usersWork in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.Evaluate hardware availability and software requirementsIdentify issues that arise in the application and working to resolve themGuide workflow design, build and test the system, and analyze other technical issues associated with Epic softwareIdentify and implement requested changes to the systemServe as a liaison between end users' workflow needs and Epic implementation staffMaintain regular communication with Epic representatives, including participating in weekly project team meetingsDevelop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessionsReview the status of projects and issues on an ongoing basis with leadershipHold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestonesCertified by Epic in Resolute Hospital Billing, HB & Claims, Professions Billing, PB & Claims; & Long-Term Care BillingRequired5 Years Epic implementation or operations support experience8 Years Health IT experience8 Years Ability to set up and test paper and electronic claims and electronic remittance.5 Years Understanding of upstream and downstream data sources for claims to be able to investigate the root causes of claims errors.8 Years Knowledge of know where each piece of data on claims forms originates in Epic.
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